The Chartered Trading Standards Institute (CTSI) is proud to be the first signatory of the new National Trading Standards (NTS) Scams Team’s ‘Fraud and Scams Victim Charter’. This is another milestone in the work of both CTSI and NTS to support and inform consumers with regards to the scams and frauds they may experience.

The Charter will support victims of frauds and scams; it explains the standard of service that victims of these crimes can expect and from organisations who sign up to the Charter. This includes commitment to not blame or shame victims but to show empathy, understanding and compassion, and reminds us of how we should treat all victims of crime, but with a focus on fraud and scams.